Gainsight Expands Global Reach with New EU DatacenterNew regional datacenter strengthens Gainsight’s commitment to EMEA growth, enterprise readiness, and the global deployment of AI-powered customer intelligence
Gainsight Launches Atlas: A New Generation of AI Agents for Customer Retention and GrowthLAS VEGAS, May 28, 2025 (GLOBE NEWSWIRE) -- Gainsight, the retention engine powering the world’s most customer-centric companies, today announced the launch of Atlas—a new generation of AI agents purpose-built to help companies guide their customers from onboarding to outcomes, with intelligence, personalization, and scale.
Gainsight Completes Two Acquisitions To Accelerate The Future Of Customer CommunitiesTaps Salesforce Trailblazer Community pioneer Erica Kuhl as Executive Vice President and General Manager to connect Community, Learning, and Product
Gainsight Acquires Skilljar, Enabling Learning EverywhereAcquisition Paves the Way for Agentic Education, Delivering Personalized Learning at Scale
New Customer Success Index Report from Gainsight Reveals How AI is Reshaping CS StrategiesCS Index Report from Gainsight and Benchmarkit Explores Expansion of CS Beyond B2B Tech, with AI and Digital Tools Playing Key Roles
Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management PlatformsGainsight ranked highest on its Ability to Execute axis and furthest for its Completeness of Vision axis in the inaugural Magic Quadrant for Customer Success Management Platforms
Gainsight and SAP Form Strategic Partnership to Increase Retention and Revenue Growth for SAP CustomersGainsight integrates its AI-Powered customer success platform to SAP Sales Cloud; Companies to launch joint programs worldwide
Gainsight Extends Leadership in Human-First AI with Strategic Acquisition of Staircase AIAcquisition provides AI-generated insights from customer interactions across every channel, delivering instant value for revenue and post-sales leaders
Gainsight Leads Next Frontier in Human-First AI with Gainsight AIGainsight Unveils Copilot at Pulse 2024; Former Salesforce Executive Joins to Accelerate AI Momentum
Gainsight Unveils Horizon AI
Gainsight, the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference. With this announcement, Gainsight becomes the only Customer Success platform that can apply the power of Artificial Intelligence (AI) to 8+ years of usage, engagement, activity, satisfaction and retention data from 1000+ companies, giving businesses the ability to take smarter Customer Success actions and to correlate the impact of Customer Success efforts to Net Revenue Retention (NRR).
Gainsight Posts 50% Year-over-Year Bookings Growth, Surpasses 900 Employees
Gainsight, the Customer Success company, today announced highlights from a record-breaking second quarter that ended in July 2021. The company’s second quarter financial results continued to build on its momentum from a record-breaking first quarter, resulting in 50% year-over-year bookings growth. Gainsight also revealed that it surpassed 900 employees as a result of accelerated hiring initiatives to support the strong growth trajectory of the company.
Gainsight Doubles Down on Growth With Two New Executive Appointments
Gainsight®, the Customer Success company, today announced two key executive hires. Monika Saha joins Gainsight as Chief Marketing Officer, and Loran Gutt joins Gainsight as Senior Vice President of Corporate Development and Strategy.
Gainsight Unveils Major Product Enhancements on Day Two of Pulse Everywhere Conference; Helps Digital-Led Companies Weave the Customer Journey into Every Facet of their Business
Gainsight, the Customer Success company, today announced a number of new features and capabilities focused on helping companies extend the benefits of Customer Success across their entire organization. The new features were unveiled on day two of Gainsight’s Pulse Everywhere virtual conference, showcasing how businesses can create a more seamless and data-driven customer journey and make customer value and outcomes a company-wide initiative.
Gainsight Kicks-Off 9th Annual Pulse Conference with the Launch of Pulse Impact which has Helped Usher In $2.5m in Corporate Commitments to Expand Equal Access to Education and Career Opportunities in Customer Success
Gainsight, the Customer Success company, kicked off it's 9th annual Pulse Conference today, welcoming more than 15,000 Customer Success and Product professionals from around the world for three days of virtual education and networking. The event features seven learning tracks, more than 50 sessions and over 100 industry-leading speakers and thought leaders from across the industry, as well as an interview with Emmy-nominated Writer, Producer, Actor, Director, and Best Selling Author Mindy Kaling, who joined Gainsight CEO Nick Mehta on the keynote stage.
Gainsight Kicks Off 2021 With 136% YoY Bookings Growth; Announces Global Hiring Plan to Support Accelerating Customer Success Movement
Gainsight, the Customer Success company, today announced highlights from a record-breaking first quarter, which ended April 30th. The company’s latest financial results continued to build on its momentum from a record-breaking 2020 and streaked past its Q1 revenue targets. Gainsight also revealed aggressive hiring initiatives, including the addition of 148 new employees in Q1 alone; multiple executive promotions; and the official announcement of its annual Pulse Everywhere conference, June 9-11, 2021.
Gainsight Announces Horizon Analytics
Gainsight, the Customer Success Company, today announced the launch of Horizon Analytics, delivering robust new reporting and analytics capabilities to its industry-leading Customer Success software platform. Horizon Analytics aims to help users uncover faster insights, inform better business decisions with accurate and relevant reporting, and improve retention and growth by driving company-wide customer-centricity.
